Corrupted Accounts, Lost Rewards, No Replies
Upon discovering Green Society, it initially seemed like a blessing with its decent prices, availability, and large stock. However, there was a recent, widespread account issue where customers’ accounts appeared to be overtaken by an in-house employee. While this was eventually resolved, it significantly lowered my sense of security. Additionally, Green Society did not issue a customer-wide apology or provide any compensation. I have repeatedly had to reach out regarding missing Cashback and Society rewards. Their site has a minimum order requirement of $50 CAD, but even with a cart total of $50, it still claims the order is below the threshold. Attempts to bring this to their attention resulted in responses that reiterated the same policy, despite my explanations. “Ashley,” one of their employees, refused to respond further. Currently, there are numerous orders backed up due to Canada Post’s strike. Nevertheless, this does not justify Green Society’s lack of response to all support emails. Good business practice would be to communicate with customers, even through a mass email, to explain the situation. At this point, I am uncertain about continuing with Green Society. Being ignored as a customer conveys a clear message: “We don’t want your business. Yours truly, Green Society.” In conclusion, Green Society does not meet my Customer Service Assessment standards. Refusing to respond to customer support emails while holding customers’ money and still “processing” orders is unacceptable. I hope to see significant improvements in the future. Mystery Shopper | CSA Customer Service Assessor